Refund Policy
1. Overview At Enigma Creation, we strive to provide top-notch web development, graphics design, and SEO services tailored to your business needs. If you are not satisfied with our services, we offer a refund policy under specific conditions outlined below.
2. Eligibility for Refund You may be eligible for a refund under the following conditions:
- If the project has not been started after payment.
- If the service delivered does not match the agreed-upon specifications.
- If there is a significant delay in project completion due to our fault.
- If technical issues from our end make it impossible to use the delivered service.
3. Non-Refundable Services Refunds will not be provided under the following circumstances:
- If the project has been completed and delivered as per the agreed specifications.
- If a change in requirements occurs after work has begun.
- For third-party service costs incurred on behalf of the client.
- If the delay or issue is caused by client-side factors such as lack of communication or late submission of required materials.
4. Refund Request Process To request a refund, follow these steps:
- Contact our support team at info@enigmacreation.com with your order details.
- Clearly mention the reason for requesting a refund along with supporting evidence.
- Our team will review the request and respond within 7 business days.
- Approved refunds will be processed within 14 business days via the original payment method.
5. Amendments to the Policy Enigma Creation reserves the right to modify this refund policy at any time. Clients will be notified of any changes via our official website.
For any questions regarding our refund policy, please contact us at info@enigmacreation.com or call +91-9761252300.
